session replay

How do I block bot behavior from being captured in session replay?

Many of our customers run Heap on public-facing, content-rich sites, and robots can generate unwanted sessions. Heap blocks a list…

[Classic] I accidentally captured PII in a session replay. What do I do?

The impacted sessions and associated PII can be manually purged by Heap.  Visit our Get support page and contact us to resolve…

I accidentally captured PII in a session replay. What do I do?

The impacted sessions and associated PII can be manually purged by Heap.  Visit our Get support page and contact us to resolve…

Why do I get a ‘Something went wrong…’ error when trying to load my replay?

If your replay is not loading at all, or you are seeing the “Something went wrong…” error message, your browser…

[Classic] Why do I get a ‘Something went wrong…’ error when trying to load my replay?

If your replay is not loading at all, or you are seeing the “Something went wrong…” error message, your browser…

[Classic] Why am I missing certain replays that I know I should have?

Sometimes session replays aren’t available right away, or for every single session. Missing a certain replay, or not seeing replays…