Many of our customers run Heap on public-facing, content-rich sites, and robots can generate unwanted sessions. Heap blocks a list…
The impacted sessions and associated PII can be manually purged by Heap. Visit our Get support page and contact us to resolve…
If your replay is not loading at all, or you are seeing the “Something went wrong…” error message, an ad…
Sometimes session replays aren’t available right away, or for every single session. Missing a certain replay, or not seeing replays…
Heap obtains a copy of website content via a web crawler that periodically clicks every link on the customer’s site.…
Heap obtains a copy of your website content via a web crawler that periodically crawls your site. We apply the…