Analysis FAQs

How does Heap measure daily, weekly, and monthly active users?

Measuring your daily, weekly, and monthly active users, known as DAU, WAU, and MAU, can give your team a baseline…

What does ‘Other’ mean in my analysis results?

Other is where all of your analysis results that were too small in number to be displayed as part of…

What does Average Time Between measure?

Average time between in Heap measures the average time it takes for a user to complete Event 2 after performing…

What’s the difference between average time between and first-time retention, and how should I use them?

Average time between (in the Graphs module) and first-time retention (in the retention module) are the two ways to measure…

How do I filter out None/null results?

You can filter out None/null results in Heap by adding a filter that requires the property that you are grouping…

How do I see time spent on page?

Heap does not have a default ‘time spent on page’ event. However, you can use the Average Time Between graph analysis to…

How do I track my bounce rate in Heap?

Heap doesn’t currently offer a feature to track bounce rate. This is for the same reason we don’t provide time…

What is the max size of CSV exports?

The max size of a CVS report in Heap varies based on where you download it. When you download a…

I see session time in the Users view but not in other parts of the app. How can I track time on a page or the average time per session?

While we calculate session time on the fly in Users view, time isn’t a metric we track in Heap, so…