Analysis FAQs
How long are chart results cached?
You may notice that your chart results are cached from a previous time that you updated your chart results. The…
How do I share a chart?
To share a chart, navigate to the chart, click the Actions drop-down, and select Share chart. A pop-up will appear…
What does “no data” or “no results” mean?
When “no data” or “no results” appears in chart results, it means that Heap does not have any data for…
Excluding internal users from analysis
Why is Filter / Group By missing certain properties?
What does ‘Other’ mean in my analysis results?
How do I measure the nth time a user performed an action?
Heap is unable to discern if an event was performed by a user for the very first time or for…
What is the max size of CSV exports?
How do I filter out None/null results?
How do I track my bounce rate in Heap?
Bounce rate is available in the Acquisition chart type. To learn more, see Acquisition analysis overview.
How do I edit chart tables?