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Analysis FAQs

Excluding internal users from analysis

The Exclude IP Addresses functionality is the primary method to block traffic from specific IP addresses. One alternative that many…
Why is Filter / Group By missing certain properties?

When creating charts using custom events that are generated using our Server Side APIs, you can only filter and group…
Why are my CVR graph results different from my Funnel results?

There are a few reasons why the total conversion rate in a Conversion rate between events chart may be different…
Why is my Conversion Rate graph results different from Funnel?

There are a few reasons why the total conversion rate in a conversion rate between graph may be different from…
How does Heap measure daily, weekly, and monthly active users?

Measuring your daily, weekly, and monthly active users, known as DAU, WAU, and MAU, can give your team a baseline…
What does Average Time Between measure?

Average time between in Heap measures the average time it takes for a user to complete Event 2 after performing…
What does ‘Other’ mean in my analysis results?

Other is where all of your analysis results that were too small in number to be displayed as part of…
How do I measure Time on Site / Session Duration?

Currently, it is not possible to measure the duration or length of sessions within Heap. We have Average Time Between…
How do I measure the nth time a user performed an action?

Heap is unable to discern if an event was performed by a user for the very first time or for…
Why does a ratio or conversion rate graph have different results in a table chart?

The results of a ratio or conversion rate between chart will differ in a table chart vs. other chart types…
What is the max size of CSV exports?

The max size of a CSV report in Heap varies based on where you download it from in your account.…
What’s the difference between average time between and first-time retention, and how should I use them?

Average time between (in the Graphs module) and first-time retention (in the retention module) are the two ways to measure…
How do I filter out None/null results?

You can filter out None/null results in Heap by adding a filter that requires the property that you are grouping…
How do I see time spent on page?

Heap does not have a default ‘time spent on page’ event. However, you can use the Average Time Between graph analysis to…
How do I track my bounce rate in Heap?

Heap doesn’t currently offer a feature to track bounce rate. This is for the same reason we don’t provide time…
How do I edit table charts?

There are several ways you can edit table charts in Heap. To update a table header (aka the title of…
I see session time in the Users view but not in other parts of the app. How can I track time on a page or the average time per session?

While we calculate session time on the fly in Users view, time isn’t a metric we track in Heap, so…