Analysis FAQs
The Exclude IP Addresses functionality is the primary method to block traffic from specific IP addresses. One alternative that many…
When creating charts using custom events that are generated using our Server Side APIs, you can only filter and group…
There are a few reasons why the total conversion rate in a Conversion rate between events chart may be different…
There are a few reasons why the total conversion rate in a conversion rate between graph may be different from…
Measuring your daily, weekly, and monthly active users, known as DAU, WAU, and MAU, can give your team a baseline…
Average time between in Heap measures the average time it takes for a user to complete Event 2 after performing…
Other is where all of your analysis results that were too small in number to be displayed as part of…
Currently, it is not possible to measure the duration or length of sessions within Heap. We have Average Time Between…
Heap is unable to discern if an event was performed by a user for the very first time or for…
The results of a ratio or conversion rate between chart will differ in a table chart vs. other chart types…
The max size of a CSV report in Heap varies based on where you download it from in your account.…
Average time between (in the Graphs module) and first-time retention (in the retention module) are the two ways to measure…
You can filter out None/null results in Heap by adding a filter that requires the property that you are grouping…
Heap does not have a default ‘time spent on page’ event. However, you can use the Average Time Between graph analysis to…
Heap doesn’t currently offer a feature to track bounce rate. This is for the same reason we don’t provide time…
There are several ways you can edit table charts in Heap. To update a table header (aka the title of…
While we calculate session time on the fly in Users view, time isn’t a metric we track in Heap, so…