Engagement

Troubleshoot customer issues

Mapping the customer journey step-by-step is invaluable to helping them succeed. The users view in Heap allows you to review…

Determine support strategy

It’s important to determine your ongoing support strategy to maintain strong customer partnerships. In addition to reactively troubleshooting issues as…

See who is using a feature

A good way to see feature use is to Graph it. You can view event counts and unique users over time by…

Understand your user’s ‘Aha Moment’

You can determine that ‘Aha Moment; for users – what actions indicate that a user will be a loyal adopter…

Compare multiple events to see which ones have been done most

Checking the most to least common user actions in your app can give you a sense of what areas of…

Measure the average time between two events

To better understand your user journey, it’s important to consider how much time users are spending on each step of…

Compare groups of users to see how they performed

Understanding how different groups of users interact with your product can help you understand how best to nurture those users.…

See the average event count per user over time

Periodically, you may wish to analyze the average number of times users take a specific action over time. The value…