Engagement
For example, let’s say you want to create a Power User Curve analysis in Heap. This would show a distribution…
Mapping the customer journey step-by-step is invaluable to helping customers succeed. The users & sessions page in Heap allows you…
It’s important to determine your ongoing support strategy to maintain strong customer partnerships. In addition to reactively troubleshooting issues as…
You can work towards understanding yours with a retention chart. To set this up in Heap, complete the following steps:…
Checking the most to least common user actions in your app can give you a sense of what areas of…
To better understand your user journey, it’s important to consider how much time users are spending on each step of…
Understanding how different groups of users interact with your product can help you understand how best to nurture those users.…
Periodically, you may wish to analyze the average number of times users take a specific action over time. The value…