Engagement
You can set up a usage over time chart in Heap to measure customer lifetime value (CLV) aka the total…
If you are interested in learning more about your power users, it may help to create a Power User Curve.…
Mapping the customer journey step-by-step is invaluable to helping customers succeed. The users page in Heap allows you to review…
It’s important to determine your ongoing support strategy to maintain strong customer partnerships. In addition to reactively troubleshooting issues as…
You can work towards understanding yours with a retention chart. To set this up in Heap, complete the following steps:…
Checking the most to least common user actions in your app can give you a sense of what areas of…
To better understand your user journey, it’s important to consider how much time users are spending on each step of…
Understanding how different groups of users interact with your product can help you understand how best to nurture those users.…
Periodically, you may wish to analyze the average number of times users take a specific action over time. The value…