Event FAQs

How do I figure out the purpose of an event that was created by someone else?

If you’re looking at an event in Heap that was defined by someone else, we recommend taking the following steps…

Why do I see events and users from the future?

How do I add an existing snapshot to multiple events?

How can I check if an event is server-side or client-side?

Why am I seeing duplicate events or session IDs?

Why would the timestamp of an install event come before the user’s date first seen?

If I have identical event definitions, which one “wins” to be shown in Users View or my live data feed?

If you have identical event definitions, the one with the higher number of filters will be the one that shows…