How Heap Works - Heap Help Center

What is Heap and how do I get an account?

Heap is a digital insights platform that helps you understand how and why customers engage with your product. We automatically…

Autocaptured Data

Heap’s power comes from automatically capturing a wealth of user interactions in your app, which are classified as events and…

Understanding Heap’s Data Model

To effectively analyze your data, it’s important to understand how users, sessions, and events are connected in our data model.…

Before Installing: Key Considerations

So you’re ready to install Heap! Before jumping into our installation guides, we recommend reviewing the items listed below to…

How can I check if Heap is installed correctly on my website?

Tracking Web Custom Events Client-side vs. Server-side

Overview Heap automatically captures a wealth of client-side interactions out-of-the-box, including clicks, pageviews, form submissions, and change events. For a…

Installation Guides

Use the developer guides linked below to install Heap on your platform(s) of choice. If you’re looking to complete a…