You can add IP addresses that you want Heap to ignore data from by navigating to Account > Manage > Excluded IPs. Add one IP address per line, or include a wildcard to block an entire range.
Excluded IP addresses are applied on a per-environment basis in Heap. In the screenshot below, you’ll note that this ruleset is only excluding data from the
Main - Production environment. If you’d like to exclude IPs for a particular environment, simply navigate to the desired environment via the project/environment switcher and then navigate to the
Excluded IPs tab within your account settings.
This will block all data collection for the given environment from those IPs going forward, and not retroactively. Existing data from that IP will remain. If you remove an IP from the list, data will begin collecting again, but there will be no data available from the time when the IP was blocked. IPs that are blocked may see a 403 Forbidden error in their console if your site uses the
heap.addUserProperties API calls.