Data Privacy FAQs
How do I hide sensitive elements within Heap?
To hide sensitive elements from Heap, see the Sensitive Data sections of our installation guides: Web iOS Android React Native
How do I block the collection of IP or geolocation information?
The admin for your Heap account can toggle IP and Geolocation Autocapture on and off in the Heap app. Navigate…
How do I get Heap to ignore data from certain IP addresses?
You can add IP addresses that you want Heap to ignore data from by navigating to Account > Manage > Excluded…
How do I get data out of Heap?
To connect Heap data with your own internal systems, or to run ad-hoc SQL queries against your Heap data, check…
What cookies does Heap set and what are they used for?
Heap may set the following cookies at any given time. Cookie Description Persists for _hp2_id.APP_ID User cookie (stores user_id, identity,…