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Home Data Privacy Data Privacy FAQs
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Data Privacy FAQs

How do I hide sensitive elements within Heap?

To hide sensitive elements from Heap, see the Sensitive Data sections of our installation guides: Web iOS Android React Native

How do I block the collection of IP or geolocation information?

The admin for your Heap account can toggle IP and Geolocation Autocapture on and off in the Heap app. Navigate…

How do I get Heap to ignore data from certain IP addresses?

You can add IP addresses that you want Heap to ignore data from by navigating to Account > Manage > Excluded…

What cookies does Heap set and what are they used for?

Heap may set the following cookies at any given time. Cookie Description Persists for _hp2_id.APP_ID User cookie (stores user_id, identity,…

When I delete a team member in Heap, what happens to the charts and definitions they created?

Here’s what happens to a team member’s data after they are deleted in Heap: Shared data: all charts, events, properties,…

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