Data Privacy FAQs
How do I hide sensitive elements within Heap?
To hide sensitive elements from Heap, see the Sensitive Data sections of our installation guides: Web iOS Android React Native
How do I block the collection of IP or geolocation information?
The admin for your Heap account can toggle IP and Geolocation Autocapture on and off in the Heap app. Navigate…
How do I get Heap to ignore data from certain IP addresses?
You can add IP addresses that you want Heap to ignore data from by navigating to Account > Manage > Excluded…
What cookies does Heap set and what are they used for?
Heap may set the following cookies at any given time. Cookie Description Persists for _hp2_id.APP_ID User cookie (stores user_id, identity,…