Skip to content
  • Home
  • Developers
  • API
  • Releases
  • Community
  • University
  • Status
  • Home
  • Developers
  • API
  • Releases
  • Community
  • University
  • Status
Home Data Privacy Data Privacy FAQs
Session Replay Getting Started Administration Data Management Definitions Charts Analysis Examples Heap Plays Integrations Heap Connect Data Privacy

Data Privacy FAQs

How do I hide sensitive elements within Heap?

To hide sensitive elements from Heap, see the Sensitive Data sections of our installation guides: Web iOS Android React Native

How do I block the collection of IP or geolocation information?

The admin for your Heap account can toggle IP and Geolocation Autocapture on and off in the Heap app. Navigate…

How do I get Heap to ignore data from certain IP addresses?

You can add IP addresses that you want Heap to ignore data from by navigating to Account > Manage > Excluded…

What cookies does Heap set and what are they used for?

Heap may set the following cookies at any given time. Cookie Description Persists for _hp2_id.APP_ID User cookie (stores user_id, identity,…

  • Blog
  • Partners
  • Legal
  • Security
  • Terms
  • About
  • Careers
  • Privacy
  • Contact Us

© 2023 Heap, Inc.