Data Privacy FAQs
How do I hide sensitive elements within Heap?
To hide sensitive elements from Heap, see the Sensitive Data sections of our installation guides: Web iOS Android React Native
How do I remove or block the collection of IP or geolocation information?
Our team can set up the removal or block of the collection of IP address or geolocation information. Reach out…
How do I get Heap to ignore data from certain IP addresses?
You can add IP addresses that you want Heap to ignore data from by navigating to Account > Manage > Excluded…
How do I get data out of Heap?
To connect Heap data with your own internal systems, or to run ad-hoc SQL queries against your Heap data, check…
What cookies does Heap set and what are they used for?
Heap may set the following cookies at any given time. Cookie Description Persists for _hp2_id.APP_ID User cookie (stores user_id, identity,…
How do I update the email address associated with my Heap account?
For security reasons, we require that you write into support@heap.io from the current account email address to request to have…