Data Privacy FAQs
Can I download Heap’s SOC2 report?
Can I set up selective PII inclusion instead of redaction (an allowlist)?
At this time, Heap does not have the functionality for selective PII inclusion instead of redaction.
How to limit Heap cookie size
How do I hide sensitive elements within Heap?
How do I block the collection of IP or geolocation information?
The admin for your Heap account can toggle IP and Geolocation Autocapture on and off in the Heap app. Navigate…
How do I get Heap to ignore data from certain IP addresses?
What cookies does Heap set and what are they used for?
Heap may set the following cookies at any given time. Cookie Description Persists for _hp2_id.APP_ID User cookie (stores user_id, identity,…
When I delete a team member in Heap, what happens to the charts and definitions they created?