Data Privacy FAQs

How do I use Heap to comply with data privacy legislation?

How do I hide sensitive elements within Heap?

How do I remove or block the collection of IP or geolocation information?

How do I get Heap to ignore data from certain IP addresses?

You can add IP addresses that you want Heap to ignore data from by navigating to Account > Manage > Excluded…

How do I get data out of Heap?

What cookies does Heap set and what are they used for?

How do I update the email address associated with my Heap account?