Skip to content
  • Home
  • Developers
  • API
  • Releases
  • Community
  • University
  • Status
  • Home
  • Developers
  • API
  • Releases
  • Community
  • University
  • Status
Home Data Privacy Data Privacy FAQs How do I block the collection of IP or geolocation information?
Session Replay Getting Started Administration Data Management Definitions Charts Analysis Examples Heap Plays Integrations Heap Connect Data Privacy

Table of Contents

Was this article helpful?

Yes No

Thank you for your feedback!

How do I block the collection of IP or geolocation information?

The admin for your Heap account can toggle IP and Geolocation Autocapture on and off in the Heap app. Navigate to Accounts > Manage > Privacy and Security and toggle the radio buttons next to each feature:

Clicking the toggle will open a popup where you can confirm your choice:

To delete information that has already been collected, contact us via the Get support page.

Was this article helpful?

Yes No

Thank you for your feedback!

Last updated November 1, 2022.

block geolocation infoblock IP addressdelete geolocation infodelete IP addressremove geolocation inforemove IP address
  • Blog
  • Partners
  • Legal
  • Security
  • Terms
  • About
  • Careers
  • Privacy
  • Contact Us

© 2023 Heap, Inc.