Your Heap workspace may be locked for the following reasons:
- Your account was on a free trial which exceeded the trial limits, such as the end date, or by having more than 10k sessions per month, and you have not selected a plan.
- You have a paid account and the payment information on the account was either expired or removed, or an invoice has not yet been paid.
In any of the cases listed above, contact your Account Manager or sales@heap.io. If none of the above apply, contact support@heap.io. If your workspace is locked because of trial limits, the Admin of your team should see a prompt to select a plan type and upgrade. If your Admin does not see this, reach out to support@heap.io.
If you are in a circumstance where your Heap workspace previously only had one Admin, whose login credentials are no longer active (i.e. they left the organization) and a different Admin needs to be added, please contact your Account Manager or reach out to support@heap.io with the account details.