Account Settings FAQs
You can see how many sessions you’ve used by navigating to Account > Manage > Plan Usage. Your plan type…
You can access your account settings by in Heap navigating to Account > Manage > General Settings in the left navigation. By…
For security reasons, we require that you write into support@heap.io from the current account email address to request to have…
When trying to log in to Heap, you may see the error message “Email address not matched. Please contact your…
Your Heap workspace may be locked for the following reasons: Your account was on a free trial which exceeded the…
You can request to have your Heap account closed by emailing support@heap.io. We’ll close your account and remove any data…
Uninstalling Heap is just as easy as installing: simply remove the installation snippet from where it’s placed in your codebase.…