Account Settings FAQs

How can I see my plan type and how many Heap sessions I’ve used?

If your Heap account is on a self-serve plan, you can see how many sessions you’ve used by navigating to…

Where do I manage my account settings?

You can access your account settings in Heap by navigating to Account > Manage > Account settings in the main nav…

Where do I manage my personal settings?

You can access your persona settings in Heap by navigating to Account > Manage > Personal settings. You can update…

How do I update the email address associated with my Heap account?

For security reasons, we require that you write into support@heap.io from the current account email address to request to have…

Why am I getting an error message that my email address doesn’t match when I try to log in?

When trying to log in to Heap, you may see the error message “Email address not matched. Please contact your…

How do I cancel my subscription or close my Heap account?

If you are on a free account, you can request to have your Heap account closed by contacting us via…

Why is my Heap workspace locked?

Your Heap workspace may be locked for the following reasons: Trial limits: Your account was on a free trial which…

How do I uninstall Heap?

Uninstalling Heap is just as easy as installing: simply remove the installation snippet from where it’s placed in your codebase.…