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Account Settings FAQs

How can I see my plan type and how many Heap sessions I’ve used?

You can see how many sessions you’ve used by navigating to Account > Manage > Plan Usage. Your plan type…
Where do I manage my account settings?

You can access your account settings by in Heap navigating to Account > Manage > General Settings in the left navigation. By…
How do I update the email address associated with my Heap account?

For security reasons, we require that you write into support@heap.io from the current account email address to request to have…
Why am I getting an error message that my email address doesn’t match when I try to log in?

When trying to log in to Heap, you may see the error message “Email address not matched. Please contact your…
Why is my Heap workspace locked?

Your Heap workspace may be locked for the following reasons: Your account was on a free trial which exceeded the…
How do I close my Heap account?

You can request to have your Heap account closed by emailing support@heap.io. We’ll close your account and remove any data…
How do I uninstall Heap?

Uninstalling Heap is just as easy as installing: simply remove the installation snippet from where it’s placed in your codebase.…