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How does Heap define a session?

A session in Heap is a period of activity from a single user in your app or website. It can include many pageviews or events. On web, a session ends after 30 minutes of pageview inactivity from the user. On mobile, a session ends after 5 minutes of inactivity, regardless of whether the app’s background or foreground state.

For more information on how Heap works, see Heap’s Data Model.

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Last updated February 27, 2020.

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