Getting Started FAQs

Can I use Heap and Google Analytics at the same time?

Yes, our web and mobile libraries will work just fine if Google Analytics or other third-party services are also installed.

Does Heap support multiple projects on the same account?

Yes! Check out Projects & Environments for examples of when it would be best to have multiple projects and steps…

How does Heap define a session?

A session is a period of activity from a single user in your app or website. It can include many…

What’s the difference between a property and an initial property, ex. Marketing Channel versus Initial Marketing Channel?

An initial property is set at the user-level and is only based on a user’s first recorded session, so it will be…

How does Heap get location data?

We use the geoip2-city database and parse the IP of the request for the country, region, or city.

I want to bring mobile data into Heap, but I’m not using a natively supported framework. How do I set this up?

Yes! We support analytics using data from your apps by using our server-side track API to send events and associated…

How does Heap work with Webviews?

WebViews serve web pages through mobile apps and Heap autocapture for WebViews is achieved by installing our web SDK on…

Does Heap work with multiple domains or websites?

If you have a single business or project that spans multiple websites, Heap can still track users across those domains.…

Does Heap work well with single-page web apps built on Backbone, Angular, and other frameworks?

Yes! In fact, Heap works especially well for single-page web apps. It provides extra functionality that other analytics tools don’t,…

Does Heap work well with hybrid mobile frameworks?

Heap should work with Cordova on iOS. For iOS, you would need to use a cookie manager. You can create…

Can I tie together user data across browsers and devices?

If a user visits your website from two different browsers or devices, then by default, Heap will treat that user…

How can I use Heap from within a Chrome extension?

If you’re running into trouble with Chrome extensions, you may want to enable the forceSSL option when loading Heap. More information about…

Does Heap support AMP (Accelerated Mobile Pages)?

Heap does not currently support autocapture in AMP sites. However, as a workaround for manual tracking of pageviews only, you…

Does Heap support Subresource Integrity (SRI)?

Heap does not currently support Subresource Integrity (SRI). However, we have a few advanced configurations that you can add to…