Getting Started FAQs
Heap’s script won’t slow down your website. Capturing all interactions without degrading performance is as simple as inserting a single line…
To troubleshoot Heap API calls that don’t appear to be collecting data, take the following steps: As a best practice,…
Heap offers the following support packages. Basic Standard Premium Hours of Operation 9AM – 5PM EST 9AM – 5PM PST…
Heap uses nearly the same session definition as other analytics solutions, such as GA4. You can use these tools as…
At this time, Heap does not have the functionality to customize the default session duration length in Heap.
Heap gets location data by using the geoip2-city database and parsing the IP of the request for the country, region, or city.
How do WebViews impact session behavior?
Users in Heap should be identified as soon as their identity is known. You can do so via our identity…
Apps, projects, and environments are organizational concepts separating data and definitions in Heap. An application (your Heap account) has one…