Getting Started FAQs
Webhooks are available, but it is a beta feature with limited support. If you are interested in using Webhooks, please…
Heap does not provide data in real-time. You can see data flowing in real-time into Heap via our Live data…
Oftentimes the heap.push error occurs when Heap is unintentionally loaded twice on a site. For example, Heap might be loading…
There are a number of ways you can confirm that Heap is installed correctly on a site using some basic…
Heap offers the following support packages. Basic Standard Premium Hours of Operation 9AM – 5PM EST 9AM – 5PM PST…
For more information on how Heap works, see Heap’s Data Model.
Yes, Heap’s web and mobile libraries will work just fine if Google Analytics or other third-party services are also installed.…
Yes! Heap supports having multiple projects and environments on the same account. Check out Projects & Environments for examples of…
Heap gets location data by using the geoip2-city database and parsing the IP of the request for the country, region, or city.
If a user visits your website from across two different browsers or devices, then by default, Heap will treat that…
We officially support the following browsers for the Heap app: For a list of browsers supported for the visual labeling,…
If you’re using a framework such as NativeScript or Unity, you can set this up by using our server-side track…
A deep link is a link that takes you directly to a specific piece of content within the app. If…
WebViews serve web pages through mobile apps. Heap autocapture for WebViews is achieved by installing our web SDK on the…
Apps, projects, and environments are organizational concepts separating data and definitions in Heap. An application (your Heap account) has one…