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Home Getting Started Getting Started FAQs How does Heap work with WebViews?
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How does Heap work with WebViews?

WebViews serve web pages through mobile apps. Heap autocapture for WebViews is achieved by installing our web SDK on the underlying website.

Note that since the structure of web apps and mobile apps are fundamentally different, the types of events and sets of properties that are autocaptured also differ between platforms.

Additionally, sessions (ie, period of activity) are defined differently in Heap for web vs. mobile. A web session ends after 30 minutes of inactivity, while a mobile session ends after 5 minutes of inactivity. This will limit your ability to do “within-a-session” analysis for interactions within your mobile app and WebViews, though you can use time restrictions (e.g. “within-an-hour”) as a proxy.

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Last updated September 29, 2020.

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