Heap is a digital insights platform that helps you understand how and why customers engage with your product. We automatically collect all customer data from your site or app, then provide direction on the improvements that will most impact your business. These key insights provide advance signal on customer behavior, so that you can make data-driven decisions that boost conversion, activation, and retention.
How does Heap work?
For a virtual walkthrough of how heap works, check out our 4-episode video guide.
Heap automatically captures all user interactions in your app, then organizes this data into a simple yet flexible hierarchy (account > user > session > pageview > event) for you to answer questions, run experiments, and explore your data to unearth insights.
Because we automatically capture all user interactions, there’s no need to add new tracking code or change data models when you launch new features, update your site, or change your business model. No matter how your product or site evolves, Heap will continue to automatically collect all behavioral data.
This data model also provides you with the flexibility to perform a wide range of in-depth analyses that apply to any digital product, but is also easy enough for anyone in your organization to use. Funnel analysis, retention analysis, user segmentation, behavioral cohorting, path analysis, and much more are all made easy via Heap’s data model.
For a detailed overview of how this data is organized, see Heap’s Data Model. For a full list of everything Heap automatically captures, see Autocaptured Data.
How do I get a Heap account?
To set up Heap on your website or app, sign up for a free trial, review Before Installing: Key Considerations, then complete the installation steps for your platform(s) of choice.
From there, check out our guide to Setting Up Heap to customize Heap to meet your business needs. You don’t have to complete all the steps, though we recommend skimming them to know what options are available for you.
Ready to learn more?
Check out our detailed articles and guides in our Help Center (you’re already here!) For the technical side of things, including configuration guides and API docs, see our Developer/API hub. Our learning platform, Heap University offers short, video-based courses to get you ramped up and using Heap like a pro in no time.