If you’re not seeing replays where you should, such as in a funnel after a specific step, or in the sessions view with only server-side events, it may be because the event is being sent as a server-side or third-party event (ex. Shopify checkout), that isn’t sessionized with any session replays.
In the short term, we recommend finding a proxy event that is client-side. We are planning to resolve this issue in the long-term as we work to improve server-side sessionization.
If you need help, please post in Heap Community or visit our Get support page.