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Session Replay Privacy and Security Settings
Overview Heap’s session replay privacy and security settings are highly customizable to make sure you don’t capture any sensitive information…
Session Replay InfoSec Checklist
After you’ve enabled session replay, go through the following list to make sure all your Heap settings are configured correctly.…
Why am I missing certain replays that I know I should have?
Sometimes session replays aren’t available right away, or for every single session. Missing a certain replay, or not seeing replays…
Why is my session replay not loading right? (ex. text, borders, or other page content missing)
Heap obtains a copy of website content via a web crawler that periodically clicks every link on the customer’s site.…
How do I get session replay?
For an overview of what session replay is, see What Is Session Replay & Recording? For a visual, interactive walkthrough…