Intro to Events
What is an Event?
Events are the basic building blocks of reports. An event is any action associated with a user. Examples of events you can define in Heap include “Create Account,” “Login,” “Received Transactional Email,” or “Follow A Friend”.
In most other analytics tools, you need to write custom code to track events. However, Heap tracks everything automatically, which means defining events is a lot easier. It also means that every event definition is completely retroactive since Heap has been recording everything from day one.
The best thing about events in Heap is that no matter how you define your event, all of the correct data will be there. This means if you modify an event definition, define an event incorrectly, or want to add to your event, all the data is still readily accessible.
How Many Events Should I Define?
To get started analyzing your data, you only need to define a handful of events that will help you answer specific questions. There is no need to define your entire tracking plan upfront! When new questions come up, you can always define new events. All the data will still be there, even as you add definition further down the road.
Common first reports include:
- Graph: Checkouts per day
- Users View: Active customers (create a segment based on session activity)
- Funnel: Conversion Flow (Sign up, checkout, etc.)
- Retention: Use a key engagement metric (place order, add friend, comment, etc.)
Personal and Shared Events
In Heap, you can define personal and shared events. Personal events are ones that only appear in your Heap dashboard, and by default, are always added to your ‘Personal’ category. You can publish personal events to your shared space at any time.
Shared events can be accessed by your entire team. To stay organized, we recommend naming and organizing all shared events in a way that is helpful for your team, as detailed below
Event Naming Conventions
Before you get into defining events, it’s essential that you plan a consistent naming convention for your events and categories to help your team understand them. Some best practices for naming and organizing events include:
Organize your events into categories, which are essentially folders for events. A category can be a product, feature or page. We recommend using categories to organize actions your users take in different areas of your product. Examples:
- Checkout – Submit Purchase Form
- Dashboard – Click Add Teammate
- Sign Up Page – Change Email Address
Use a standard naming pattern for defining events: we recommend using the Category – Event structure, as used in each of the examples above.
Choose a standard tense (either past or present) for your event names. For example, if you use the present tense, you’ll want to name your event ‘Start Checkout’ instead of ‘Started Checkout’ (past tense).
Add a note to the event to provide context about why it was created and what it’s for. This is also helpful for describing differences between similar events, adding context for when an event is updated, noting if there is an exception that is not accounted for in this event, and more.
To add a note, navigate to Define > Events, click on the event to open up the event details, then click ‘Add Note’. You can add multiple notes to the same event, and edit existing notes.
In addition to planning your event naming convention, we recommend that you also plan a consistent (and similar) naming convention for your reports to provide a better context around the content of the report. The categorization of these reports highly depends on your organizational workflow, though we recommend including a product component or team name as a preface. Examples of reports with this naming convention:
- Marketing – Demo Request Conversion
- Dashboard – Weekly Active Users
Please don’t hesitate to reach out to firstname.lastname@example.org if you have questions on how to best apply these conventions to your organization.
Defining Events in the Event Visualizer (recommended)
The Event Visualizer is Heap’s simple point-and-click interface for defining events. Instead of manually logging events within code, you can define events by simply clicking around your website or app. No coding knowledge is required, though it is useful for refining your event definitions further.
To get started, jump to our Event Visualizer article and select your platform at the top.
Defining Events in the Events Tab
We provide the Visualizer Visualizer as an easy way to define events without using code. However, if you are familiar with your site’s markup, you can create events from the Events page within Heap.
There are 5 types of events we capture in Heap out-of-the-box:
View page: A pageview (MDN reference)
Click on: A click on an element (MDN reference)
Change on: A change in an
selectelement (MDN Reference)
Submit on: A form submission (MDN Reference)
Start Session: A session
In the following examples, we’ll be referencing this simple form:
Tags, Classes, and Ids
Tag refers to the tag name (e.g.
<input> ). In line with standard CSS practices, in Heap, this is written as
A class name comes after the attribute
class=. Classes are prepended by a period, for example
An id comes after the attribute
id=. IDs are prepended by a hash, as in
An attribute is the part of the markup that is not an
class, such as
name. Attributes are contained in square brackets, as in
[placeholder="Email Address"]. Quotes are only required if the attribute contains a space.
In this example, you would define:
<form accept-charset="UTF-8" action="/login" class="login signupform" id="new_user" method="post"> <label>Email</label> <input autofocus="autofocus" class="email" id="user_email" name="email" placeholder="Email Address" tabindex="1" type="email"> <label>Password</label> <input class="field with-reset" id="user_password" name="user[password]" placeholder="Password" tabindex="2" type="password" /> <input class="button b-big" name="commit" tabindex="3" type="submit" value="Sign In" /> </form>
- A pageview as
View page: /signup.
- A click into the email field as
Click on: .emailor
Click on: [placeholder="Email Address"]which uses the attribute instead of the class.
- A change in the password field as
Change on: #user_password.
- A form submission as
Submit on: #new_user.
You can combine tags, classes, and IDs in the same element by stringing them together. For example,
Change on: input#user_email.email.
To combine selectors in a hierarchy, add a space between the tags, classes, and IDs. For example, let’s say you have more than one email form on a page: one to sign up, another to subscribe to a newsletter, and both email fields are defined the same way. You can use the
form ID to specify which form to target;
Change on: form#new_user #user_email which will limit the event to just the new user sign up form; and
Change on: form#newsletter #user_email, which would limit the event to the newsletter form.
* character is fully supported in all types of events in Heap.
To use attributes in an event definition (here defined as attributes other than classes or IDs, and which includes things like
type, and anything that starts with
data-*), simply surround the attributes’ key and value elements with brackets. For example,
name="email" from the sample markdown above becomes
[name=email] within Heap’s event creator.
You can also use simplified attribute selectors to match data attributes:
[key]Targets elements with a key attribute
[key=value]Target elements with a key attribute that’s value.
[key*=value]Targets elements with a key attribute containing a value within it.
[key^=value]Targets elements with a key attribute starting with value.
[key$=value]Targets elements with a key attribute ending with value.
Please note, we do not capture the following attributes:
React & Angular Apps
Using a Single Page App framework like React or Angular? Be sure to write distinct classes or IDs or make use of data-attributes so you can accurately define events based on those selectors.
Reviewing & Updating Event Details
Once you’ve defined an event, you can review it by navigating to Define > Events, searching for the event, and clicking on it in the list that appears.
On the Event details page, you can see the following:
- Number of occurrences over the past week
- Number of reports that include this event
- The event history (when it was created, verified, and last edited)
- A ‘More Analysis’ drop-down, which opens up a set of analysis options
- Any notes added to the event
Further down, you’ll see an analysis preview section (more info on this Check Analysis Preview), and a section listing all of the Heap Connect destinations this event is currently synced to.
You can edit the event definition in the ‘Event Criteria’ section further down the page, and review the full event history at the bottom.
To categorize events into categories, simply click the ‘Uncategorized’ text when creating or editing the event, then enter the category name. You can also create new categories in this area.
To categorize several events at once, select the checkmark next to them where they are listed on the Events page, then click Move at the top.
A pop-up will appear where you can select an existing category or create a new one by simply typing the new category name.
If you have two separate events you’d like to be able to view as one event, such as a ‘Free Trial’ event and a ‘Sign Up’ event that you’d like to view together as ‘Trial Signup’, you can combine them into a combo event.
To create a combo event, navigate to Define > Events and click the + New Event button. From the Sources drop-down, select Combo.
Next, select the events you’d like to add to this combo event by clicking the + Add Event button. For our Trial Signup example, we will add our events for clicking free trial and going through the process of signing up.
Click the Define Event button to save your new combo event. It will be added to the events page, indicated by the combo icon.
To create a combo when editing an existing event, navigate to Define > Events, find and click on the event you’d like to edit to open up the event details page, then in the Edit Event Criteria section, select Combo under the Source drop-down. From there, add the event you’d like to combine and click Update Event.
Capturing Multiple Versions of an Event
If you need to update an existing event definitions to capture two versions of the same event that have different CSS selectors, you can combine them by separating the multiple target elements within the existing event definition with a comma. This means that a.b, c#d targets elements that match a.b or c#d. For example, if you’re trying to select both the user email and user name in one event, you can create an event to capture the change on either input field by using
Note: Snapshots do not currently work with combo events.
Feel free to reach out to email@example.com for help defining events through the Event Visualizer or through the Events tab in Heap’s UI.
Using Custom Events to Build New Events
Custom events are events that are sent to Heap using our API. Once they come into Heap, we automatically define these events for you so you can start using them in analysis. You can also rename, categorize, use them in combo events, and add notes to these events to keep them organized.
Once brought in by your API, you can rename custom events to specify the conditions of the event. For example, you might rename your custom event to ‘Order Confirmation – Revenue > $50’, ‘Sent Email – Subject: Getting Started’, and ‘Submit Sign Up – > 20 employees’. These names clearly define the parameters of the event for use in analysis.
The ‘Custom’ Source will only be available in the drop-down once you have sent an event via the heap.track API.
To build a new event using a custom event as the base:
- Navigate to Define > Events and click the ‘New Event’ button
- Choose ‘Custom’ as the Source, and select the custom event you’d like to use as a base
- Add filters to specify the parameters of your new event
- Rename and categorize your new event
Fact-checking Your Event Definitions
Unsure if you defined your event correctly? There are a couple of things you can check to gain confidence.
Check Analysis Preview
On the Event details page (Define > Events > click the event you’d like to see the details for), you’ll notice an Analysis Preview section. This preview gives you an at-a-glance view of your event grouped by various properties, depending on the type of event.
For this pageview event, which is defined as any page matching
/examples/*, we can see the top 5 matching paths, verifying that our event is correct. Other events have different groupings, like
target text, or custom properties for custom events.
Check the Live View
Heap’s Live view provides you with a streaming, raw feed of all of your Heap events. You can use this page to QA your event definition by checking that when you take an action corresponding to your event definition, that event is captured in Heap.
To delete an event, from the Define > Events page, click the event to open up the event details, then click the trashcan icon in the top-right.
To delete multiple events at once, from the events tab, open the category of the event, click the checkbox next to the event, then click the trashcan icon next to “x events selected”.
Restoring Deleted Custom Events
If you change your mind about an event you deleted and want to restore it, the original event definition will always be available to you via the event drop-down on the Create Event page. To access it and re-add the event, complete the following steps:
- Navigate to Define > Events and click the New Event button
- Choose Custom as the Source, and select the original custom event
- Add any filters to needed specify the parameters of your new event
- Re-name and categorize your newly re-added event