Administration FAQs
Can I rename the main project?
No, your Heap environment must have a project named Main. If you don’t like the name Main, you can create…
How can I learn about product updates?
All Heap product updates can be found at https://updates.heap.io/
Can I share Heap dashboards externally?
Yes! Dashboards can be shared with external viewers by creating a publicly accessible sharing link. In order to create a…
When I delete a team member in Heap, what happens to the charts and definitions they created?
Here’s what happens to a team member’s data after they are deleted in Heap: Shared data: all charts, events, properties,…
How do I check Heap’s server status?
Our server status page is here: https://status.heap.io/. You can also subscribe to updates from this page. If you are experiencing…
How do I update the email address associated with my Heap account?
Email addresses cannot be changed on existing Heap accounts. You can easily work around this by inviting your new email…