Administration FAQs
Dashboards can only be shared with Heap users associated with your organization’s account. We recommend you invite teammates whom you…
You can use the two options below to request the deletion of end-user data from within Heap. Please note you’ll…
The answer to this depends on your use case and the type of data you are trying to delete from…
Here’s what happens to a team member’s data after they are deleted in Heap: Shared data: all reports, events, properties,…
Our server status page is here: https://status.heap.io/ If you are experiencing any issues and nothing is listed on our status…
Time must be sent in ISO8601 data format to be readable by humans and usable as dates in Heap. You…
Setting your Time Zone You can review and update your time zone in Heap by navigating to Account > Manage…
From mid-March to early November, you may spot irregularities in your Heap report visualizations. This is usually related to daylight…
Email addresses cannot be changed on existing Heap accounts. You can easily work around this by inviting your new email…