Administration FAQs

Can I share Heap dashboards externally?

Dashboards can only be shared with Heap users associated with your organization’s account. We recommend you invite teammates whom you…

How do I delete end-user data in Heap?

You can use the two options below to request the deletion of end-user data from within Heap. Please note you’ll…

How do I delete data from Heap?

The answer to this depends on your use case and the type of data you are trying to delete from…

When I delete a team member in Heap, what happens to the reports and definitions they created?

Here’s what happens to a team member’s data after they are deleted in Heap: Shared data: all reports, events, properties,…

How do I check Heap’s server status?

Our server status page is here: https://status.heap.io/ If you are experiencing any issues and nothing is listed on our status…

What format do I use to send time as a data type into Heap?

Time must be sent in ISO8601 data format to be readable by humans and usable as dates in Heap. You…

How do I set my time zone, and what does it affect?

Setting your Time Zone You can review and update your time zone in Heap by navigating to Account > Manage…

How does daylight savings time affect my data?

From mid-March to early November, you may spot irregularities in your Heap report visualizations. This is usually related to daylight…

How do I update the email address associated with my Heap account?

Email addresses cannot be changed on existing Heap accounts. You can easily work around this by inviting your new email…