Administration FAQs
You can access your account settings by in Heap navigating to Account > Manage > General Settings in the left navigation. By…
The answer to this depends on your use case and the type of data you are trying to delete from…
Here’s what happens to a team member’s data after they are deleted in Heap: Shared data: all reports, events, properties,…
Our server status page is here: https://status.heap.io/ If you are experiencing any issues with queries, or delayed data arrival, please…
Time must be sent in ISO8601 data format to be readable by humans and usable as dates in Heap. You…
Setting your Time Zone You can review and update your time zone in Heap by navigating to Account > Manage…
From mid-March to early November, you may spot irregularities in your Heap report visualizations. This is usually related to daylight…
Your Heap workspace may be locked for the following reasons: Your account was on a free trial which exceeded the…
You can request to have your Heap account closed by emailing support@heap.io. We’ll close your account and remove any data…