Administration FAQs

Where do I manage my account settings?

You can access your account settings by in Heap navigating to Account > Manage > General Settings in the left navigation. By…

How do I delete data from Heap?

The answer to this depends on your use case and the type of data you are trying to delete from…

When I delete a team member in Heap, what happens to the reports and definitions they created?

Here’s what happens to a team member’s data after they are deleted in Heap: Shared data: all reports, events, properties,…

How do I check Heap’s server status?

Our server status page is here: https://status.heap.io/ If you are experiencing any issues with queries, or delayed data arrival, please…

What format do I use to send time as a data type into Heap?

Time must be sent in ISO8601 data format to be readable by humans and usable as dates in Heap. You…

How do I set my time zone, and what does it affect?

Setting your Time Zone You can review and update your time zone in Heap by navigating to Account > Manage…

How does daylight savings time affect my data?

From mid-March to early November, you may spot irregularities in your Heap report visualizations. This is usually related to daylight…

Why is my Heap workspace locked?

Your Heap workspace may be locked for the following reasons: Your account was on a free trial which exceeded the…

How do I close my Heap account?

You can request to have your Heap account closed by emailing support@heap.io. We’ll close your account and remove any data…