Session Replay Overview - Heap Help Center

Session Replay Privacy and Security Settings

Overview Heap’s session replay privacy and security settings are highly customizable to ensure you don’t capture any sensitive information from…

Session Replay Setup Checklist

After you have enabled session replay, go through the following list to ensure all your Heap settings are configured correctly.…

What is session replay in Heap, and how do I get it?

Session replay is a watchable, visual reproduction of a single user’s interactions on a website. A session replay combines user…

Where can I watch session replays in Heap?

You can launch session replays from charts, making it easy to understand why users are dropping off or what users…

What does session replay capture?

What we capture Session replay captures a copy of your website, as well as the following user/behavioral events: Pageviews Clicks…

How long are session replays stored?

Heap session replays are stored for a period of 90 days by default. Any replay that is viewed (e.g. played…

What browsers does session replay support?

The session replay javascript has been fully tested with the most commonly used web browsers around the world. To avoid…

How soon after it’s been captured can I watch a session replay?

The vast majority of session replays are visible within 2 hours of the end of a session, which is triggered…

How is a “session” defined in session replay?

Session replay defines sessions the same way that we define normal heap sessions.

What cookies does session replay set?

In addition to the default Heap cookies, session replay sets the following cookies. Note that cookie size is capped at…

What is Auryc and why did Heap acquire it?

Auryc is a best-in-class customer journey analytics platform that offers session replay and voice of the customer. Auryc has distinguished…