Analysis Examples
Questions, meet insight. Turn your questions into actionable insight with our analysis examples and FAQs.
Engagement
- Troubleshoot customer issues
- Determine support strategy
- See who is using a feature
- Understand your user’s ‘Aha Moment’
- Measure the average time between two events
- Compare multiple events to see which ones have been done most
- Compare groups of users to see how they performed
- See the average event count per user over time
Analysis FAQs
- How does Heap measure daily, weekly, and monthly active users?
- What does ‘Other’ mean in my analysis results?
- What does Average Time Between measure?
- What is the max size of CSV exports?
- What’s the difference between average time between and first-time retention, and how should I use them?
- How do I filter out None/null results?
- How do I see time spent on page?
- How do I track my bounce rate in Heap?
- I see session time in the Users view but not in other parts of the app. How can I track time on a page or the average time per session?
Unexpected Results
- User and Session IDs aren’t showing up correctly when I import CSVs into Excel, how do I fix this?
- Why do I see referrers from my own domain in Heap?
- Why do values in my analysis change when I change the date range?
- I see users in the Users View with no events. What causes this?
- Why is the count in my funnel different from the count in my graph?
- Why is the count in my funnel different from the count unique in my graph when grouped by something?
- Why are some iPad sessions showing up as desktop sessions in Heap?
- I’m seeing a difference in data between Heap and another analytics tool.